U.S. Return Policy

Bianca O’s accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for refund in the original form or payment or a store credit (Bianca O’s E-Gift Card) within 30 days from the date your order shipped. If return is after 30 days and with 90 days from the date your order shipped a store credit (Bianca O’s E-Gift Card) in the amount of the returned merchandise will be issued. Shipping costs will NOT be refunded.

Bianca O’s offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.  Please contact Customer Support to help process your exchange request.

Items damaged or defective may be returned by contacting Customer Support within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Monogrammed
  • Personalized/Customized
  • Lingerie
  • Jewelry
  • Face Masks
  • Hair Accessories
  • Hosiery
  • Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

  • If you have received a defective item, please contact Customer Support within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
  • Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.